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Since the shipping of our boxes is from overseas, we are unable to offer returns.
We understand that things can happen.
If a parcel does not arrive, you have 15 days to let us know. As well, if a parcel arrives with damaged or defective products, you have 10 days to let us know via our email info@myboxfromitaly.com.
IT IS REALLY IMPORTANT THAT IF THE BOX ARRIVES AND APPEARS DAMAGED BEFORE OPENING WE SUGGEST YOU TO REFUSE THE DELIVERY. In that case our shipping partner will inform us of the problem.
You can always contact us for any return question at info@myboxfromitaly.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
